A step by step strategy for reaching mutually acceptable agreements in personal and professional conflicts without getting angry or getting taken advantage of

How to get back to productive dialogue after others get angry or clam up and how to be persuasive rather than abrasive

Shows how readers can achieve success whether at home, on a team, or in an organization by healing broken promises, resolving unfulfilled expectations, and encouraging good behavior

Encourages readers - women as well as men - to accept that anger is a signal worth listening to. We need not to ignore it, deny it, or vent it in non-constructive ways.

A new approach for understanding and parenting easily frustrated, chronically inflexible children