Customized Conflict Resolution Training
In this workshop, your members/staff will learn key principles and skills necessary to effectively resolve THEIR OWN day-to-day disagreements with co-workers, supervisors, clients, customers, etc.
This workshop can be tailored to a 1-day or 2-day format that includes the following topics:
- How to calmly and respectfully resolve disputes with clients, employees, supervisors, co-workers and vendors.
- How to resolve conflict using a "needs" rather than a "rights" based approach.
- How using five different conflict resolution approaches will impact future relationships.
- Tips for choosing the right conflict resolution approach for each dispute situation..
- Three critical pieces of information needed to successfully resolve any dispute.
- How to find solutions to conflicts that will satisfy all involved parties .
- Community Resources available for addressing critical outside personal/family conflicts affecting employee performance in the workplace (e.g., divorce, parent/teen, elder-care concerns, etc.)
All CMS’ Trainings can be submitted for continuing education credit approval for numerous professions including: Attorney’s, Educators, Nurses, Social Workers, Counselors, Family and Marriage Therapists, Psychologists, Chemical Dependency Professionals and Human Resources Managers.
Please contact us, so we may help you determine the session that is best for your situation.
