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Conflict Resolution Training

Have you ever wished you could solve difficult conflicts more effectively? Would you like to learn how to communicate your needs in a peaceful way and identify other's needs more easily?

We teach conflict resolution skills so you may independently resolve your conflicts in a respectful and lasting way.

In our 1-day Conflict Resolution Training, you will learn:

  • How to peacefully and respectfully resolve personal and professional disputes in which you are involved.
  • How to successfully resolve disputes with clients, employees, supervisors, coworkers, vendors, family members (e.g., parent/teen), and neighbors.
  • How to resolve conflict using a "needs" rather than a "rights" based approach.
  • How using five different conflict resolution approaches impact your future relationships with others.
  • Tips for choosing the right conflict resolution approach for each dispute situation.
  • Three critical pieces of information you must always get from the other party in order to successfully resolve your dispute.
  • How to find a solution to your conflicts with others that will satisfy both you and the other party.

Training session is from 8:30 a.m. - 5:00 p.m.

Live online training is held using Zoom, and registration and course materials are provided through CMS' virtual online platform, Thinkific.

Continuing Education Credit is available for most professions.

Cost: $195

Advanced Registration Is Required

Review our training calendar and register online. If you would rather register by fax or phone, follow the instructions below.

Refunds:  All refunds of training fees are subject to a $40 administrative charge and must be requested a minimum of 3 business days prior to the start date of the training. Fees for registrants canceling less than 3 business days in advance are non-refundable but may be applied toward a future CMS training for up to 1 year.

  • City of Columbus
    City of Columbus
  • Franklin County Job and Family Services
    Franklin County Job and Family Services
  • Columbus Bar Foundation
    Columbus Bar Foundation

    Columbus Bar Foundation

  • Franklin County Community Partnership
    Franklin County Community Partnership
  • Siemer Family Foundation
    Siemer Family Foundation
  • United Way of Central Ohio
    United Way of Central Ohio
  • Harry C Moores Foundation
    Harry C Moores Foundation
  • Alvis, Inc
    Alvis, Inc
  • Volunteers of America
    Volunteers of America