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Customized Conflict Resolution Training

In this workshop, your members/staff will learn key principals and skills necessary to effectively resolve THEIR OWN day-to-day disagreements with co-workers, supervisors, clients, customers, etc.

This workshop can be tailored to a 1-day or 2-day format that includes the following topics:

  • How to calmly and respectfully resolve disputes with clients, employees, supervisors, co-workers and vendors. 
  • How to resolve conflict using a "needs" rather than a "rights" based approach.
  • How using five different conflict resolution approaches will impact future relationships.
  • Tips for choosing the right conflict resolution approach for each dispute situation..
  • Three critical pieces of information needed  to successfully resolve any dispute.
  • How to find solutions to conflicts that will satisfy all involved parties .
  • Community Resources available for addressing critical outside personal/family conflicts affecting employee performance in the workplace (e.g., divorce, parent/teen, elder-care concerns, etc.)

All CMS’ Trainings have been submitted for continuing education credit approval for numerous professions including: Attorney’s, Educators, Nurses, Social Workers, Counselors, Family and Marriage Therapists, Psychologists, Chemical Dependency Professionals and Human Resources Managers.

Please contact us, so we may help you determine the session that is best for your situation.  

  • City of Columbus
    City of Columbus
  • Franklin County Job and Family Services
    Franklin County Job and Family Services
  • Columbus Bar Foundation
    Columbus Bar Foundation

    Columbus Bar Foundation

  • Franklin County Community Partnership
    Franklin County Community Partnership
  • Siemer Family Foundation
    Siemer Family Foundation
  • United Way of Central Ohio
    United Way of Central Ohio
  • Harry C Moores Foundation
    Harry C Moores Foundation
  • Alvis, Inc
    Alvis, Inc
  • VOA VFF
    VOA VFF
  • Volunteers of America
    Volunteers of America